Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
Brock, David
Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales by David Brock - London Kogan Page 2010 - vi, 218p
9780749460884
Retail trade--Management
Returning goods
Quality of products
Customer service
Customer relations
658.812 BRO
Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales by David Brock - London Kogan Page 2010 - vi, 218p
9780749460884
Retail trade--Management
Returning goods
Quality of products
Customer service
Customer relations
658.812 BRO