Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales (Record no. 726)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00740nam a2200241Ia 4500 |
| CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20111226122530.0 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 111104s9999 xx 000 0 und d |
| INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749460884 |
| CATALOGING SOURCE | |
| Transcribing agency | LRC |
| LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BRO |
| MAIN ENTRY--PERSONAL NAME | |
| Personal name | Brock, David |
| 9 (RLIN) | 2432 |
| TITLE STATEMENT | |
| Title | Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales |
| Statement of responsibility, etc. | by David Brock |
| PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Kogan Page |
| Date of publication, distribution, etc. | 2010 |
| PHYSICAL DESCRIPTION | |
| Extent | vi, 218p |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Retail trade |
| Form subdivision | Management |
| 9 (RLIN) | 2433 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Returning goods |
| 9 (RLIN) | 2434 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Quality of products |
| 9 (RLIN) | 2435 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service |
| 9 (RLIN) | 2436 |
| SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 286 |
| ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Coded location qualifier |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Learning Resource Centre | Learning Resource Centre | 04/11/2011 | Pranay Books, Jaipur | 350.00 | 658.812 BRO | 726 | 22/05/2012 | 04/11/2011 | Books | PB/10-11/267 / 5.01.11 |