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What the customer wants you to know : how everybody needs to think differently about sales / Ram Charan.

By: Material type: TextTextPublication details: Gurgaon : Portfolio, Penguin Random House India, 2008, c2007.Description: 178 p. : ill. ; 21 cmISBN:
  • 9780143065685
Subject(s): DDC classification:
  • 658.85 22 CHA
LOC classification:
  • HF5438.4 .C43 2007
Contents:
The problem with sales -- Fixing the broken sales process -- How to become your customer's trusted partner -- The value account plan -- Developing the value creation sales force -- Making the sale -- Sustaining the process -- Taking value creation selling to the next level -- The End of the story.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Learning Resource Centre 658.85 CHA (Browse shelf(Opens below)) Available 13775
Total holds: 0

Includes index.

The problem with sales --
Fixing the broken sales process --
How to become your customer's trusted partner --
The value account plan --
Developing the value creation sales force --
Making the sale --
Sustaining the process --
Taking value creation selling to the next level --
The End of the story.

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