Cases in call center management: Richard Feinberg, Ko de Ruyter and Lynne Bennington great ideas that work /

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Material type: Text

TextLanguage: English Publication details: Ahmedabad Jaico 2008Description: x, 356pISBN:

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Learning Resource Centre	658.812 FEI (Browse shelf(Opens below))	Available		1878

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