Complaint management Excellence : creating customer loyalty through service recovery / Sarah Cook
Publication details: Kogan Page, New Delhi : 2012.Description: ix, 192 pISBN:- 9780749465308
- 658.812 COO
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Learning Resource Centre | 658.812 COO (Browse shelf(Opens below)) | Available | 5898 |
Total holds: 0
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