TY  - BOOK
AU  - Jeston, John 
AU  - Nelis, Johan
TI  - Management by process: a roadmap to sustainable business process management
SN  - 9788131219348
U1  - 658 JES 
PY  - 2008///,2009
CY  - London
PB  - Butterworth-Heinmann
ER  -