TY  - BOOK
AU  - Norman,Donald A.
TI  - Emotional design: why we love (or hate) everyday things 
SN  - 0465051359
AV  - BF531 .N67 2004
U1  - 155.911 21
PY  - 2004///
CY  - New York
PB  - Basic Books
KW  - Emotions and cognition
KW  - Design
KW  - Psychological aspects
KW  - Industrial design
N1  - Includes bibliographical references (p. 243-248) and index; The meaning of things. Attractive things work better -- The multiple faces of emotion and design -- Design in practice. Three levels of design : visceral, behavioral and reflective -- Fun and games -- People, places and things -- Emotional machines -- The future of robots -- Epilogue: we are all designers
UR  - http://www.loc.gov/catdir/toc/ecip043/2003010123.html
ER  -