Donoghue, Karen. <br/><br/>
Built for use :  driving profitability through the user experience / 
Karen Donoghue. 
 - New York :  McGraw-Hill,  c2002. 
 - xxvi, 262 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0071383042 9780071383042 
<br/><br/><label>LCCN: </label>2001056215 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer relations--Management.<br/>Consumer satisfaction.<br/>Strategic planning.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D655 2002 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DON