Feinberg, Richard <br/><br/>
Cases in call center management:   great ideas that work / 
Richard Feinberg, Ko de Ruyter and Lynne Bennington 
 - Ahmedabad  Jaico  2008 
 - x, 356p 
<br/><br/><label>ISBN: </label>8179924424 
<br/><br/><label>Dewey Class. No.: </label>658.812 FEI