Service quality management in hospitality and tourism 
Edited by Jay Kandampully, Connie Mok and Beverley Sparks 
 - Ahmedabad  Jaico  2008 
 - xvii, 339p. 
<br/><br/><label>ISBN: </label>9788179927434 
<br/><br/><label>Dewey Class. No.: </label>647.940685 SER