TY  - BOOK
TI  - Harvard business essentials : Crisis management
SN  - 9781591394372
AV  - HF5549.5.S38 H37 2002
U1  - 658.4056 21
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Crisis management
N1  - Includes bibliographical references (p. 125-130) and index; Introduction -- Taking stock of potential perils -- Avoiding the avoidable -- Contingency planning -- Crisis recognition -- Containment -- Crisis resolution -- Mastering the media -- Learning from your experience -- Appendix A: Useful implementation tools -- Appendix B: How to write a press release
ER  -