TY  - BOOK
AU  - Evenson, Renee
TI  - Customer service training 101: quick and easy techniques that get great results
SN  - 9780814472903
U1  - 658.812 EVE 
PY  - 2005///
CY  - New York
PB  - American Management Association, AMACOM
KW  - Customer services
KW  - Customer relations
KW  - Employee
KW  - training of
ER  -