Wellington, Pat <br/><br/>
Effective customer care 
by Pat Wellington 
 - London  Kogan Page  c2010 
 - xiv, 130p 
<br/><br/><label>ISBN: </label>9780749459970 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Customer relations--Case studies<br/>Customer services--Csae studies
<br/><br/><label>Dewey Class. No.: </label>658.812 WEL