TY  - BOOK
AU  - Wellington, Pat
TI  - Effective customer care
SN  - 9780749459970
U1  - 658.812 WEL 
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - Customer relations
KW  - Customer services
KW  - Case studies
KW  - Csae studies
ER  -