Chang, C M <br/><br/>
Service systems management and engineering: Creating strategic differentiation and operational excellence 
by C M Chang 
 - Hoboken, New Jersey  John Wiley  c2010 
 - xxx, 690p 
<br/><br/><label>ISBN: </label>9780470423325 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Systems engineering<br/>Management information systems<br/>Service industries--Management--Information technology
<br/><br/><label>Dewey Class. No.: </label>658 CHA