TY  - BOOK
AU  - Chang, C M
TI  - Service systems management and engineering: Creating strategic differentiation and operational excellence
SN  - 9780470423325
U1  - 658 CHA 
PY  - 2010///
CY  - Hoboken, New Jersey
PB  - John Wiley
KW  - Systems engineering
KW  - Management information systems
KW  - Service industries
KW  - Information technology
KW  - Management
ER  -