Brock, David <br/><br/>
Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales 
by David Brock 
 - London  Kogan Page  2010 
 - vi, 218p 
<br/><br/><label>ISBN: </label>9780749460884 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Management<br/>Returning goods<br/>Quality of products<br/>Customer service<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 BRO