TY  - BOOK
AU  - Brock, David
TI  - Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
SN  - 9780749460884
U1  - 658.812 BRO 
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - Retail trade
KW  - Management
KW  - Returning goods
KW  - Quality of products
KW  - Customer service
KW  - Customer relations
ER  -