Evans, James R. <br/><br/>
Quality and performance excellence :  management, organization and strategy / 
James R. Evans 
 - 6th ed. 
 - Delhi :  Cengage Learning,  c2011. 
 - xvi, 444 p. 
<br/><br/><label>ISBN: </label>9788131517284 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / EVA