TY  - GEN
AU  - Evans, James R
AU  - Lindsay, William M
TI  - Managing for quality and performance excellence / 
SN  - 9788131500668
U1  - 658.4013 
PY  - 2014///
CY  - New Delhi
PB  - Cengage Learning
KW  - Total quality management
KW  - Quality assurance
KW  - Quality control
ER  -