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	1.	Customer service training 101: quick and easy techniques that get great results by Renee Evenson by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York American Management Association AMACOM c2005 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 EVE. Add to cart (remove)
	2.	Effective customer care by Pat Wellington by Wellington, Pat Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page c2010 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 WEL. Add to cart (remove)
	3.	Stop, ask, and listen : proven sales techniques to turn browsers into buyers by Kelley Robertson by Robertson, Kelley Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto : Wiley c2004 Online access: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.8 ROB. Add to cart (remove)
	4.	Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: Publisher description Table of contents only Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.8 FRA. Add to cart (remove)

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