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1.
Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales by David Brock by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London Kogan Page 2010
Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 BRO.
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2.
What to say to porcupine : 20 humorous tales that get to the heart of great customer service / Richard S Gallagher by
Publication details: New Delhi : BPI India Pvt Ltd, 2012
Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 GAL.
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