The art of connecting : how to overcome differences, build rapport, and communicate effectively with anyone / Claire Raines and Lara Ewing.

Includes bibliographical references (p. 215-217) and index.

Acknowledgements Pre-Assessment Introduction The Business Case for Building a Bridge Connecting Across Differences Chapter 1. Masters of Connection Terry Gross Richard and Michele Steckel H¿ctor Orc¡ The Titanium Rule The Core Principles Chapter 1 at a Glance Chapter 2. Core Principles There?s Always a Bridge Curiosity Is Key What You Assume Is What You Get Each Individual Is a Culture No Strings Attached Chapter 2 at a Glance Chapter 3: Pathways to Connection Clarify Your Intention Notice Your Own Reactions Search for Similarities Use Cues Experiment and Adjust Putting It All Together Chapter 3 at a Glance Chapter 4: Points of View Three Perspectives: A Passport to Flexibility Me: First-Person Perspective You: Second-Person Perspective Them: Third Person Perspective Putting It All Together Chapter 4 at a Glance Chapter 5: Working With Differences in Groups Opening your Presentation Keys to Connecting in Groups Possible Topics for Making a Connection Reading Cues in Groups Helping Diverse Groups Connect Bridging Disagreement in a Group Putting It All Together: A Conversation with Jonathan Fox Chapter 5 at a Glance Chapter 6: Twenty Questions Chapter 7: Crossing the Bridge: 3 Case Studies Lynn and the Line Managers Joe and the New Kid Michele and the Data Wonks Chapter 8: Learning Activities Activity 1. Spectrum of Perspectives Activity 2. Primary and Secondary Aspects of Diversity Activity 3. Points of View Activity 4. Case Study: Converging Networks Activity 5. Clarify Your Intention Activity 6. The Titanium Rule Activity 7. Pre-Class Interview Related Reading Index About the Authors