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Complaint management Excellence : creating customer loyalty through service recovery / Sarah Cook

By:

Cook, Sarah

Publication details: Kogan Page, New Delhi : 2012.Description: ix, 192 pISBN:

9780749465308

Subject(s):

Customer loyality Customer services

DDC classification:

658.812 COO

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Learning Resource Centre	658.812 COO (Browse shelf(Opens below))	Available		5898

Total holds: 0

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