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	1.	Customer service training 101: quick and easy techniques that get great results by Renee Evenson by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York American Management Association AMACOM c2005 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 EVE. Add to cart (remove)
	2.	Outside innovation : how your customers will co-design your company's future / Patricia B. Seybold. by Seybold, Patricia B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Collins, c2006 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.4063 SEY. Add to cart (remove)
	3.	Built for use : driving profitability through the user experience / Karen Donoghue. by Donoghue, Karen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.812 DON. Add to cart (remove)
	4.	The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do / Subir Chowdhury. by Chowdhury, Subir Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency/Doubleday, 2005 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.562 CHO. Add to cart (remove)

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