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	1.	Customer service training 101: quick and easy techniques that get great results by Renee Evenson by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York American Management Association AMACOM c2005 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 EVE. Add to cart (remove)
	2.	Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak. by Seybold, Patricia B Marshak, Ronni T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Times Business, c1998 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.81202854678 SEY. Add to cart (remove)
	3.	Built for use : driving profitability through the user experience / Karen Donoghue. by Donoghue, Karen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.812 DON. Add to cart (remove)

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