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	1.	Customer service training 101: quick and easy techniques that get great results by Renee Evenson by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York American Management Association AMACOM c2005 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 EVE. Add to cart (remove)
	2.	The leadership pill : the missing ingedient in motivating people today / Ken Blanchard, Marc Muchnick by Blanchard, Ken Muchnick, Marc Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Pocket Books, 2004 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.4092 BLA. Add to cart (remove)
	3.	The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do / Subir Chowdhury. by Chowdhury, Subir Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency/Doubleday, 2005 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.562 CHO. Add to cart (remove)
	4.	The self managing organization : how leading companies are transforming the work of teams for real impact / Ronald E. Purser, Steven Cabana. by Purser, Ronald E Cabana, Steven Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Free Press, c1998 Online access: Publisher description Table of contents Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.3 PUR. Add to cart (remove)

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