Handbook on business process management - 1: introduction, methods and information systems / Edited by Jan Vom Brocke and Michael Rosemann

Part.1 Introduction What is Business Process Management? / Michael Hammer -- Process Management for Knowledge Work / Thomas H. Davenport -- The Scope and Evolution of Business Process Management / Paul Harmon -- A Framework for Defining and Designing the Structure of Work / Geary A. Rummler and Alan J. Ramias -- The Six Core Elements of Business Process Management / Michael Rosemann and Jan vom Brocke -- Part.2. Methods Six Sigma and Business Process Management / Sue Conger -- Business Process Model Abstraction / Artem Polyvyanyy, Sergey Smirnov, and Mathias Weske -- Business Process Quality Management / Hajo A. Reijers, Jan Mendling, and Jan Recker -- Semantic Business Process Management / Jo¨rg Becker, Daniel Pfeiffer, Thorsten Falk, and Michael Ra¨ckers -- Analysis and Design of Business Processes Using BPMN / Gustav Aagesen and John Krogstie -- Configuration and Management of Process Variants / Alena Hallerbach, Thomas Bauer, and Manfred Reichert Process Choreography Modeling / Alistair Barros, Thomas Hettel, and Christian Flender -- Collaborative Process Modeling: The Intersport Case Study / Mikael Lind and Ulf Seigerroth Designing Business Processes with a Recommendation-Based Editor / Agnes Koschmider and Andreas Oberweis -- Business Process Simulation / Wil M.P. van der Aalst, Joyce Nakatumba, Anne Rozinat, and Nick Russell -- BPM Tool Selection: The Case of the Queensland Court of Justice / Islay Davies and Micheal Reeves Implementing Six Sigma for Improving Business Processes at an Automotive Bank / Florian Johannsen, Susanne Leist, and Gregor Zellner -- Part.3. Process-aware Information Systems -- Workflow Management / Chun Ouyang, Michael Adams, Moe Thandar Wynn, and Arthur H.M. ter Hofstede -- A Framework for Designing Resource-Driven Workflows / Akhil Kumar and Jianrui Wang -- Service-Enabled Process Management / Marlon Dumas and Thomas Kohlborn -- BPM Meets SOA / Fred A. Cummins -- Integrated Business Process and Service Management / Thomas Gulledge -- Business Process Management and Semantic Interoperability / Alexander Dreiling Business Process Management Standards / Frank Leymann, Dimka Karastoyanova, and Michael P. Papazoglou -- Modeling Interorganizational Business Processes / Marco Zapletal, Rainer Schuster, Philipp Liegl, Christian Huemer, and Birgit Hofreiter -- Enterprise 2.0 Meets Business Process Management / Sandy Kemsley -- Who is Who -- Index