000			00740nam a2200241Ia 4500
003			OSt
005			20111226122530.0
008			111104s9999 xx 000 0 und d
020			_a9780749460884
040			_cLRC
041			_aEnglish
082			_a658.812 BRO
100			_aBrock, David _92432
245			_aAftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales _cby David Brock
260			_aLondon _bKogan Page _c2010
300			_avi, 218p
650			_aRetail trade _vManagement _92433
650			_aReturning goods _92434
650			_aQuality of products _92435
650			_aCustomer service _92436
650			_aCustomer relations _9286
942			_cBK _2ddc
999			_c726 _d726