Human skills : creating the future / edited by Thomas Fernandez, B Pattanayak, Upinder Dhar and S Ravishankar

HRD skills for the new millennium: a broad view / C Mallikharjuna Rao and K Anjaneyulu -- Dynamics of human behaviour / Upinder Dhar and Santosh Dhar -- Managing self / Santosh Dhar and Upinder Dhar -- Organisation: structures and climate / Thomas Fernandez -- Motivation / Biswajeet Pattanayak -- Leadership and managerial grid / S Ravishankar -- Group dynamics / Sulabha Sawant -- Team building / Girija D Deshpande -- Managing conflicts / H L Kaila -- Interpersonal relations / Prashant Mishra and Upinder Dhar -- Employee councelling / Shailaja Mulay -- Quality customer service / Mrunal K Ashar -- Worker's participation in management / R M Tungare -- Industrial relations / S V Kamat and M R Khanvilkar -- Time management skills / J D Tripathi