TY  - BOOK
AU  - Singh, Harpratap
AU  - Dhar, Santosh
TI  - Parameters of services : an exploratory study of hotel industry
U1  - MBA2011/PR30 
PY  - 2013///
CY  - Jaipur
PB  - JK Lakshmipat University
KW  - Customer satisfaction
KW  - Service quality
N1  - Major Research Project
ER  -