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Donoghue, Karen.

Built for use : driving profitability through the user experience / Karen Donoghue. - New York : McGraw-Hill, c2002. - xxvi, 262 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 0071383042 9780071383042

LCCN: 2001056215

Subjects--Topical Terms:
Customer services--Management.
Customer relations--Management.
Consumer satisfaction.
Strategic planning.

LC Class. No.: HF5415.5 / .D655 2002

Dewey Class. No.: 658.812 / DON