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Service systems management and engineering: Creating strategic differentiation and operational excellence

Chang, C M

Service systems management and engineering: Creating strategic differentiation and operational excellence by C M Chang - Hoboken, New Jersey John Wiley c2010 - xxx, 690p

ISBN: 9780470423325

Subjects--Topical Terms:
Systems engineering
Management information systems
Service industries--Management--Information technology

Dewey Class. No.: 658 CHA

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