The essential guide to workplace mediation & conflict resolution : rebuilding working relationships / Nora Doherty and Marcelas Guyler.

Includes bibliographical references (p. [186]-192) and index.

Introduction -- Part.1. Workplace mediation -- So what exactly is workplace mediation? -- An example of a breakdown in a workplace relationship: Wendy and Mark -- Just how does meditation work? -- Finding your way around conflict resolution: what is special about mediation? -- How mediation can be used within organizations -- Workplace mediation for teams -- Team mediation and group dynamics -- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Part.2. Mediation in action: case studies of real life workplace mediation -- Case studies of workplace mediation between two employees -- Case studies of workplace mediation with teams -- Case studies of workplace mediation for boardroom conflicts -- Part.3. The philosophy and processes of mediation: in support of conflict managers and organizational development -- Why do conflicts arise? Some universal, individual and interpersonal models -- Why and how should managers respond to conflict? -- The philosophy of mediation and the business of empowerment -- Beyond mediation: the culture of mediation and organizational development

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.