Loyalty rules! : how today's leaders build lasting relationships by Frederick F Reichheld

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Material type: Text

TextPublication details: Boston : Harvard Business School Press, c2001.Description: xiii, 213 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Learning Resource Centre	658.8121 REI (Browse shelf(Opens below))	Available		9689
Books	Learning Resource Centre	658.8121 REI (Browse shelf(Opens below))	Available		647

Total holds: 0

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Previous	658.81205 JOU-IIMT Journal of services research.	658.81205 JOU-IIMT Journal of services research.	658.81205 JOU-IIMT Journal of services research.	658.8121 REI Loyalty rules! : how today's leaders build lasting relationships	658.8121 REI Loyalty rules! : how today's leaders build lasting relationships	658.818 MEN Sales forecasting management: a demand management approach	658.82 BLY Magnetic selling: develop the charm and charisma that attarct customers and maximize sales	Next

Includes bibliographical references and index.

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