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1.
Businenss process management: practical guidelines to successful implementations by John Jeston and Johan Nelis; forwarded by Tom Davenport by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Oxford Butterworth Heinemann 2008
Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.4 JES.
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2.
Management by process: a roadmap to sustainable business process management by John Jeston and Johan Neils; forwarded by Tom Davenport by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London Butterworth-Heinmann c2008,2009
Availability: Items available for loan: Learning Resource Centre (1)Call number: 658 JES.
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