The essential guide to workplace mediation & conflict resolution : rebuilding working relationships / Nora Doherty and Marcelas Guyler.
Material type: TextPublication details: London ; New Delhi : Kogan Page, 2008.Description: x, 196 p. : ill. ; 24 cmOther title:- Essential guide to workplace mediation and conflict resolution
- 658.3145 DOH
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Learning Resource Centre | 658.3145 DOH (Browse shelf(Opens below)) | Available | 4308 |
Includes bibliographical references (p. [186]-192) and index.
Introduction -- Part.1. Workplace mediation -- So what exactly is workplace mediation? -- An example of a breakdown in a workplace relationship: Wendy and Mark -- Just how does meditation work? -- Finding your way around conflict resolution: what is special about mediation? -- How mediation can be used within organizations -- Workplace mediation for teams -- Team mediation and group dynamics -- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Part.2. Mediation in action: case studies of real life workplace mediation -- Case studies of workplace mediation between two employees -- Case studies of workplace mediation with teams -- Case studies of workplace mediation for boardroom conflicts -- Part.3. The philosophy and processes of mediation: in support of conflict managers and organizational development -- Why do conflicts arise? Some universal, individual and interpersonal models -- Why and how should managers respond to conflict? -- The philosophy of mediation and the business of empowerment -- Beyond mediation: the culture of mediation and organizational development
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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