World class IT service delivery / Peter Wheatcroft

By:

Wheatcroft, Peter

Publication details: Viva Books, 2008. New Delhi :Description: xvii, 162 pISBN:

9781902505824

Subject(s):

DDC classification:

004.068 WHE

Contents:

1. Defining world class -- 2. Service delivery -- 3. Developing the services value proposition -- 4. Quality management -- 5. Developing the business proposition -- 6. Redefining the role of the user -- 7. Governing service delivery -- 8. The end result.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Learning Resource Centre	004.068 WHE (Browse shelf(Opens below))	Available		10976

Total holds: 0

1. Defining world class --
2. Service delivery --
3. Developing the services value proposition --
4. Quality management --
5. Developing the business proposition --
6. Redefining the role of the user --
7. Governing service delivery --
8. The end result.

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