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	1.	Effective customer care by Pat Wellington by Wellington, Pat Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page c2010 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 WEL. Add to cart (remove)
	2.	Key account management in financial services : tools and techniques for building strong relationships with major clients / Peter Cheverton ... [et al]. by Cheverton, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Kogan Page, 2010 Online access: Table of contents Availability: Items available for loan: Learning Resource Centre (1)Call number: 332.10688 KEY. Items available for reference: Learning Resource Centre: Not For Loan (1). Add to cart (remove)
	3.	Complaint management Excellence : creating customer loyalty through service recovery / Sarah Cook by Cook, Sarah Publication details: New Delhi : Kogan Page, 2012 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 COO. Add to cart (remove)

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