Cases in call center management:
Feinberg, Richard
Cases in call center management: great ideas that work / Richard Feinberg, Ko de Ruyter and Lynne Bennington - Ahmedabad Jaico 2008 - x, 356p
8179924424
658.812 FEI
Cases in call center management: great ideas that work / Richard Feinberg, Ko de Ruyter and Lynne Bennington - Ahmedabad Jaico 2008 - x, 356p
8179924424
658.812 FEI