Cases in call center management: (Record no. 1878)
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000 -LEADER | |
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fixed length control field | 00581nam a2200205Ia 4500 |
CONTROL NUMBER IDENTIFIER | |
control field | OSt |
DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150617131439.0 |
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 111104s9999 xx 000 0 und d |
INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 8179924424 |
CATALOGING SOURCE | |
Transcribing agency | LRC |
LANGUAGE CODE | |
Language code of text/sound track or separate title | English |
DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 FEI |
MAIN ENTRY--PERSONAL NAME | |
Personal name | Feinberg, Richard |
9 (RLIN) | 2429 |
TITLE STATEMENT | |
Title | Cases in call center management: |
Statement of responsibility, etc | Richard Feinberg, Ko de Ruyter and Lynne Bennington |
Remainder of title | great ideas that work / |
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Ahmedabad |
Name of publisher, distributor, etc | Jaico |
Date of publication, distribution, etc | 2008 |
PHYSICAL DESCRIPTION | |
Extent | x, 356p |
ADDED ENTRY--PERSONAL NAME | |
Personal name | De Ruyter, Ko |
9 (RLIN) | 2430 |
ADDED ENTRY--PERSONAL NAME | |
Personal name | Bennington, Lynne |
9 (RLIN) | 2431 |
ADDED ENTRY ELEMENTS (KOHA) | |
Item type | Books |
Source of classification or shelving scheme | Dewey Decimal Classification |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Bill No |
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Dewey Decimal Classification | Learning Resource Centre | Learning Resource Centre | 04/11/2011 | Pranay Books, Jaipur | 395.00 | 658.812 FEI | 1878 | 22/05/2012 | 04/11/2011 | Books | PB/11-12/132 / 22.06.11 |