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	1.	Key account management in financial services : tools and techniques for building strong relationships with major clients / Peter Cheverton ... [et al]. by Cheverton, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Kogan Page, 2010 Online access: Table of contents Availability: Items available for loan: Learning Resource Centre (1)Call number: 332.10688 KEY. Items available for reference: Learning Resource Centre: Not For Loan (1). Add to cart (remove)
	2.	Successful service operations management. / Richard Metters ... [et al.]. by Metters, Richard, King-Metters, Kathryn Pullman, Madeleine Walton, Steve, 1960- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi : Cengage Learning, c2006 Other title: Service operations management Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 SUC. Items available for reference: Learning Resource Centre: Not For Loan (1). Add to cart (remove)

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