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	1.	Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: Publisher description Table of contents only Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.8 FRA. Add to cart (remove)
	2.	Customer service training 101: quick and easy techniques that get great results by Renee Evenson by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York American Management Association AMACOM c2005 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 EVE. Add to cart (remove)
	3.	Effective customer care by Pat Wellington by Wellington, Pat Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page c2010 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 WEL. Add to cart (remove)
	4.	Stop, ask, and listen : proven sales techniques to turn browsers into buyers by Kelley Robertson by Robertson, Kelley Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto : Wiley c2004 Online access: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.8 ROB. Add to cart (remove)
	5.	Creating the strategy : winning and keeping customers in B2B markets / Rennie Gould. by Gould, Rennie Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New Delhi : Kogan Page, c2012 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.802 GOU. Add to cart (remove)
	6.	Soul trader : putting the heart back into your business / Rasheed Ogunlaru. by Ogunlaru, Rasheed, 1970- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Kogan Page, c2012 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658 OGU. Add to cart (remove)
	7.	Loyalty rules! : how today's leaders build lasting relationships by Frederick F Reichheld by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001 Availability: Items available for loan: Learning Resource Centre (2)Call number: 658.8121 REI, ... Add to cart (remove)
	8.	Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales by David Brock by Brock, David Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page 2010 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 BRO. Add to cart (remove)
	9.	Up close and personal: customer relationship marketing @ work by Paul R Gamble, Merlin Stone, Neil Woodcock and Bryan Foss by Gamble, Paul R Edition: 3rd ed Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page 2007 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 GAM. Add to cart (remove)
	10.	Jeffrey Gitomer's little red book of sales answers. by Jeffrey H Gitomer by Gitomer, Jeffrey H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, c2006 Other title: Little red book of sales answers Online access: Table of contents Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.85 GIT. Add to cart (remove)
	11.	The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh. by Bacon, Terry R Pugh, David G. (David George), 1944- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : BPI India Pvt Ltd, 2012 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.0019 BAC. Add to cart (remove)

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