Cases in call center management: Richard Feinberg, Ko de Ruyter and Lynne Bennington great ideas that work /

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Material type: Text

TextLanguage: English Publication details: Ahmedabad Jaico 2008Description: x, 356pISBN:

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Learning Resource Centre	658.812 FEI (Browse shelf(Opens below))	Available		1878

Total holds: 0

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Previous	658.812 DON Built for use :	658.812 DYC The CRM handbook :	658.812 EVE Customer service training 101: quick and easy techniques that get great results	658.812 FEI Cases in call center management:	658.812 GAL What to say to porcupine :	658.812 GAM Up close and personal: customer relationship marketing @ work	658.812 GOD Relationship marketing /	Next