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	1.	Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: Publisher description Table of contents only Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.8 FRA. Add to cart (remove)
	2.	Customer service training 101: quick and easy techniques that get great results by Renee Evenson by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York American Management Association AMACOM c2005 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 EVE. Add to cart (remove)
	3.	Effective customer care by Pat Wellington by Wellington, Pat Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London Kogan Page c2010 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 WEL. Add to cart (remove)
	4.	Stop, ask, and listen : proven sales techniques to turn browsers into buyers by Kelley Robertson by Robertson, Kelley Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto : Wiley c2004 Online access: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.8 ROB. Add to cart (remove)
	5.	No cover image available No cover image available Journal of service research : JSR. by Robert H. Smith School of Business. Center for Excellence in Service Material type: Continuing resource; Format: print ; Type of continuing resource: periodical Publication details: Thousand Oaks, CA : Sage Publications, c1998- Other title: JSR Availability: Items available for reference: Learning Resource Centre: Not For Loan (8)Call number: 658.81205 JOU, ... Lists: Bound Volumes. Add to cart (remove)
	6.	Key account management in financial services : tools and techniques for building strong relationships with major clients / Peter Cheverton ... [et al]. by Cheverton, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Kogan Page, 2010 Online access: Table of contents Availability: Items available for loan: Learning Resource Centre (1)Call number: 332.10688 KEY. Items available for reference: Learning Resource Centre: Not For Loan (1). Add to cart (remove)
	7.	Truth, lies, and advertising : the art of account planning / Jon Steel. by Steel, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Wiley, c1998 Availability: Items available for loan: Learning Resource Centre (1)Call number: 659.111 STE. Add to cart (remove)
	8.	Successful service operations management. / Richard Metters ... [et al.]. by Metters, Richard, King-Metters, Kathryn Pullman, Madeleine Walton, Steve, 1960- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi : Cengage Learning, c2006 Other title: Service operations management Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 SUC. Items available for reference: Learning Resource Centre: Not For Loan (1). Add to cart (remove)
	9.	Complaint management Excellence : creating customer loyalty through service recovery / Sarah Cook by Cook, Sarah Publication details: New Delhi : Kogan Page, 2012 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 COO. Add to cart (remove)
	10.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2009 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 LUC. Add to cart (remove)
	11.	Raving fans! : a revolutionary approach to customer service / Ken Blanchard, Sheldon Bowles by Blanchard, Ken Bowles, Sheldon Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Harper Collins, 1993 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.812 BLA. Add to cart (remove)
	12.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, Dharam Vir Kalra by Chopra, Sunil, 1960- Meindl, Peter, 1970- Kalra, Dharam Vir Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi : Pearson, c2016 Availability: Items available for loan: Learning Resource Centre (1)Call number: 658.7 CHO-6ed. Add to cart (remove)
	13.	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock, Jayantaa Chatterjee by Lovelock, Christopher H [author.] Wirtz, Jochen [author.] Chatterjee, Jayanta [author.] Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida : Pearson, 2018 Availability: Items available for loan: Learning Resource Centre (2)Call number: 658.8 LOV-8ed, ... Add to cart (remove)
	14.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Series: The management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1997 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658 CHR. Add to cart (remove)
	15.	Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak. by Seybold, Patricia B Marshak, Ronni T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Times Business, c1998 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.81202854678 SEY. Add to cart (remove)
	16.	Built for use : driving profitability through the user experience / Karen Donoghue. by Donoghue, Karen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Availability: Items available for reference: Learning Resource Centre: Not For Loan (1)Call number: 658.812 DON. Add to cart (remove)
	17.	Supply chain management : strategy, planning and operation by Sunil Chopra by Chopra, Sunil Kalra, Dharam Vir Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Noida : Pearson Education, c2019 Availability: Not available: Learning Resource Centre: Checked out (1). Add to cart (remove)

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